Privacy Policy

1. Introduction

At Keta’s , we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us online or in-store.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal details (name, surname)
  • Contact information (email address, phone number, address)
  • Order and payment information
  • Account login details
  • Communication data (messages, inquiries, customer support requests)
  • Technical data (IP address, browser type, device information)

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Manage customer accounts
  • Communicate with you regarding orders, services, or support
  • Improve our products, services, and website
  • Comply with legal and regulatory obligations
  • Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Contractual necessity (order processing)
  • Legal obligations
  • Legitimate business interests

5. Data Sharing

We do not sell or rent your personal data. Your information may be shared only with:

  • Payment service providers
  • Delivery and logistics partners
  • IT and hosting service providers
  • Authorities, when required by law

All third parties are required to protect your data and use it only for the intended purpose.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Secure servers and encrypted connections are used where applicable.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details below.

9. Cookies

Our website may use cookies to improve user experience and analyze website traffic. You can manage or disable cookies through your browser settings.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Email: ketasoffice@gmail.com

Location: Korçë, Albania